Overview

This section describes the process and implications of disabling, reverting and uninstalling Senteon.

Warning: Disabling, resetting, or uninstalling Senteon Agents will revert the configurations that Senteon manages back to their pre-configured state. This is to prevent/mitigate misconfiguration of critical security settings in the event that an error occurs or configuration sets are applied by mistake

Location: Tenants > <Tenant Name> > Endpoints

Required Tenant Permissions: Edit

Disable Senteon Agent

A disabled Senteon Agent will remain associated with its Group, but all settings are reverted and monitoring ceases. A disabled Agent/Endpoint that is re-enabled will immediately return to the state it was in when it was disabled. If it was active, it will re-apply the Group's Target Config Set and begin monitoring immediately.

Aside from the Disable action in the Command Center, other events can cause Agents to enter a Disabled state:

  1. Organization subscription expires

    • Agents remain disabled until the subscription is updated

  2. Agent is manually removed from the Organization

    • The Agent will remain disabled indefinitely

  3. During Uninstallation

    • An Agent will remain in the disabled state even if the uninstallation fails or is canceled and the Agent is started again. It can be re-enabled via the Enable action in Command Center

Steps

1) Navigate to Tenants > <Tenant Name> > Endpoints and filter by the relevant Endpoint Profile

2) Select the Disable action on the context menu for the Endpoint/Agent you wish to disable

Revert/Reset Senteon Agent

The Senteon Agent will be fully reset and re-enabled and will no longer be associated with any previous Groups.

Steps

1) Navigate to Tenants > <Tenant Name> > Endpoints and filter by the relevant Endpoint Profile

2) Select the Reset action on the Endpoint you wish to reset back to the state of first time installation

Uninstall Senteon Agent

Warning: It is recommended that you disable a Senteon Agent through Command Center before uninstalling. Uninstalling before disabling will still work but may result in issues depending on the state of the endpoint.

GUI / Desktop

1) Search and select "Add or Remove Programs" in the Windows Search bar

2) Select Senteon Agent in the list of programs and click Uninstall

CLI / RMM

1) Using Administrator PowerShell or a Remote CLI session with a user that has Administrator privileges, run one of the following uninstall commands:

$SENTEONAGENT = Get-Wmiobject Win32_Product | Where-Object {$_.Name -eq 'Senteon Agent'}; msiexec /x $SENTEONAGENT.IdentifyingNumber /quiet /l*v "SenteonAgentUninstall.log"

msiexec /x "<path>/SenteonAgent.msi" /quiet /l*v "SenteonAgentUninstall.log"

Note: Add the option ACCEPTALL=YES to accept any warnings when uninstallling and attempt to force uninstall if any issues arise. Otherwise please use logs and verify the Senteon Agent service is removed to troubleshoot any issues.